I have been in the business process outsourcing industry for more or less 10 years. I first worked as a customer service representative for Cisco-LinkSys, where I handled RMA requests. I also worked for Ceasars Entertainment and Expedia, assisting customers with their hotel bookings, leisure activity bookings, as well as flight and car rentals. In addition, I have worked as a freelancer, serving as an appointment setter for a solar company and an insurance company, as well as a verifier for a company catering to first responders.