I possess more than 16 years of progressive experience in the Retail Management and Sales Management field growing and developing great sales teams to improve sales and profits. My professional history includes positions such as Support Manager at Wal-Mart, Operations Manager at Harbor Freight Tools, Assistant General Manager and General Manager at Advance Auto Parts,Store Manager at Autopart International as well as Assistant Manager at Wal-Mart. Most recently, my responsibilities as an Assistant Manager at WalMart, General Manager at Advance Auto Parts and Operations Manager at Harbor Freight Tools match the qualifications you are seeking. As the General Manager at Advance Auto Parts and Operations Manager, my responsibilities included Designing and implementing customer satisfaction metrics, Train all new managers on store procedures and policies, Addressed and corrected sales staff communication issues in a tactful and effective manner. I assisted in the successful completion of our Supercenter remodel in Clarence, NY. My supervisor also relied on my ability to address and correct sales staff and communication issues in a tactful and effective manner. I do Customer Service, Email Handling, Customer Retention, Customer Support, Data Entry, Bookkeeping, Sourcing, Proofreading, Content Editing, Video Upload.