Areas of Expertise • Experience in leading teams in a global support environment. • Strong focus on customer satisfaction, process development and improvement. • Strong Technical background and IT experience • Knowledge and hands on experience in all facets of operations delivering call and email support. • Strong focus on customer satisfaction, process development and improvement. • Identifying, developing and implementing best practice that increases performance. • Willingness to learn, improve and adapt. Self-driven, enthusiastic and committed. • Able to take tough decisions and sustain momentum, pushing for timely action. • Ability to communicate in a clear and effective manner. • Organized, calm and able to work under pressure and has a positive can-do approach towards change.