I am a seasoned customer service representative for both outbound and inbound campaigns (B2B & B2C). I have been doing sales and marketing for more than a decade and have proven records being a top sales agent/account manager with the BPO's or companies I have been with. Because of my stellar performance in sales and marketing I got promoted as a Team Manager for an Aussie company here in Manila which I served for almost 4 years.I managed a a team of 15-20 full time employees while directly reporting to the Country Manager.Responsible for driving sales numbers, daily coaching & monitoring of agents, script recommendations, quality guidelines, sales strategies, hiring process, daily client reports as well as setting up of metrics, processes and KPI's. Worked for 2 years as an Account Manager for a US Federal sales business serving different agencies such as the Department of Defense,Department of Homeland and Security,Indian Health Service and other Government agencies.Providing them assistance with their requisitions at the same time meeting and exceeding their expectations in delivering exceptional service. I have experience in appointment setting for Business Brokers in Australia closing deals over the phone and getting our correspondents in the area to meet with the potential buyers and sellers of the business. Served as a Financial Adviser for Forex and Binary options for an Israel based firm. I served as a point pf contact of investors who are engaged or wanted to learn more how to trade Stocks and invest with currencies and commodities. I am a strong self starter with the desire to learn more with my chosen field.I can work under pressure with very minimum supervision. I have the combination of skills and experience as well as being a hard worker and a good decision maker. I am currently looking for a company that needs my expertise which I am willing to dedicate all my time and effort in helping them with their business.