I have worked with the SalesForce CRM for the past 6 years as a SalesForce Administrator as well as a Sales Operations Analyst. I have experience working with front end support and configuration as well as back end development work. My skills include but are not limited to the following: I have lots of experience using Dataloader with large amounts of data for mass updates or de-duplication. I also have experience designing and implementing projects to improve or automate a particular business process. I have created custom Apex Triggers and Classes to accomplish the business' goals, but I prefer to use standard configurations for usability