My background is enterprise IT applications & support. My main focus for the last 20 years has been premium SAP customers as a Support Architect, Service Delivery Lead, Escalation Manager, & Technical Consultant. My current focus is to leverage my SAP experience to assist IT organizations in effectively reaching their goals to support ongoing & planned business operations while maximizing their ROI. My experience is technology-focused (Basis, performance and tuning), remote and onsite service delivery (GoingLive/EarlyWatch, Solution Management and related workshops), long-term onsite customer support engagements (Max Attention - Technical Quality Manager), and both hands-on/planning/implementation/management of SAP Solution Manager (including Run SAP Like a Factory and Application Lifecycle Management related topics)