Hello there! I'm Eve, a passionate and dedicated Customer Experience Specialist with a proven track record in the dynamic world of call centers and virtual assistance. My journey in the Philippines' call center industry began in 2011, and in 2020, I embraced the world of virtual assistance, broadening my skillset and reach.
Over the years, I've honed my skills across various domains, ensuring exceptional service delivery and customer satisfaction. Here's a glimpse of the areas I've excelled in:
- Customer Service
- Sales and Retention
- E-Commerce
- Technical Support
- Email and Chat Support
- Escalations
- Order Fulfilment
- Invoicing and Collection
- General Administrative Task
- Appointment Setting
I find immense fulfilment in being a Customer Experience Specialist. Knowing that I can help customers resolve their concerns and leave them satisfied with the service I provide excites me every day. I firmly believe that key attributes like patience, empathy, clarity, enthusiasm, and an unwavering willingness to help are essential for delivering the best customer service experience.
Essential tools and software that I have experienced:
- MS Office (Word, Excel, PPT)
- Canva (For that extra creative touch)
- CRM Systems (Salesforce, Zoho)
- Google Suite (Sheets, Calendar, Drive)
I'm committed to personal and professional growth, and I've invested in my development through various training programs, including:
Team Lead Preparatory and Leadership Training
Coaching Workshop
As a full-time freelancer, I offer flexibility in my working hours. I can seamlessly adapt to Australian or U.S. business hours, ensuring that I'm available when you need me most.
Let's connect and explore how I can bring my wealth of experience and dedication to your team or project. Together, we can deliver exceptional customer experiences and drive success!