I have 3 years experienced as Virtual Assistant I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian or U.S. business hours. These are some of the tools that I normally use, but not limited to: • Gmail, Yahoo Mail • Google Doc/Drive/Sheets • Dropbox, Box • Microsoft Office (Word, Excel, Outlook, PPT, Visio, Adobe Reader) • CRMS and other ticketing systems (Remedy, JIRA, Greenhouse, ZAP) • CXRightNow, Podio, Salesforce • Zoom • WordPress • Canva, Lunapic • Later (previously Latergram) • Google Calendar • Skype, Slack