Over the last 6 years I'm working in different work profiles. Providing customer service via emails, online chat and calls. Also working as a Quality Analyst for my team of 20 members, checking their emails and chats for grammatical errors, incorrect resolutions to the customers. Have worked with US based Company Oliso as Customer Service Agent. Job Profile was live chats, emails, inbound calls, outbound calls. Worked in Zen Desk.