A highly experienced and competent IT support technician with ten years’ experience. An excellent communicator with the ability to explain procedures in a practical and user friendly way means that many IT problems can be solved via the telephone, chat or email. Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis. Administration & IT Support skills • Expert in Cartography & Maps PERSONAL SKILLS • Proactively working as a member of a team. • Active questioning & listening skills. • Maintaining individual performance targets. • Ability to work under pressure. • Excellent problem resolution skills. • Good communicator at all levels. • Work well as a member of a team & in isolation. • Open to different ideas, working practices and cultures.