With over 12 years of experience in Customer Support, Digital and Social Media Marketing and Content Creation; I am able to identify the specific needs of each one of my clients and transform their ideas into actionable strategies. In terms of Digital Marketing, I specialise in SMM analysis and strategy. In doing so, I transport my clients' accounts into the digital era following the latest trends and finding their perfect target audiences. In the realm of Customer Support, I create fully functional support policies and structures to allow for a natural flow in assisting your customers. Providing a fast, efficient, and excellent service with every interaction of your support agents. Being passionate about cultures and languages allows me to work efficiently with clients all over the globe. I speak English, Spanish, and Italian fluently. Make sure to send me a message with details of your project and I'll be delighted to analyse your case and give you specific ideas on how we could collaborate to make your business successful. less