Business systems improvements:
o Integrated Calendly with Zoho CRM
o Created CRM Business Intelligence in Zoho Analytics
o Fixed flow of Leads, Contacts, Accounts, and Deals in Zoho CRM
o Introduced Lead Scoring in Zoho CRM
o Ingested Leads in outsource accelerator using Zoho CRM Parsing tools
o Rolled out Zoho Desk Ticketing platform to different departments
o Developed Inventory management tool through Zoho Creator