I am a Dell certified Systems Expert with 9+ years of experience in customer support, Specializing in Technical Support Field. excellent in phone, email and chat support. knowledgeable in the following: ticket answering and management, pc trouble shooting, web design, basic programming and photo editing and video editor. I am an expert in the following Areas: zendesk, uservoice, teamlab ms office, adobe Photoshop , Corel VideoStudio Pro X5, CyberLink PowerDirector