I have been in the call centre industry for more than 10 years and handled both inbound and outbound campaigns and am very familiar with all the process of Cold Calling, Appointment Setting, Sales Call, Telemarketing, Telesales and other BPO processes. During my 10 years as a team leader and a telemarketer, I have handled various campaign such as Verizon superpages, Top local leads, Direct TV, Real estate and Merchant cash advance just to name a few. I have a proven track record and have achieved awards for being the top performing agent for most of the campaigns that I have handled in the past. I started as an entry level call centre representative and I worked my way up to middle management. I joined Upwork because it offers flexibility that I need right now, having relocated away from the Metro. My competencies are centred to contact Centre Operations, Sales and Marketing, Customer Service and Client Management.