Have more than 4 years experience in the BPO industry as a customer service representative. I’ve handled American and Australian Clients and worked as a Senior Agent. I am an Excellent Virtual Assistant and Customer Service Specialist and will definitely be an asset to your company. I helped my Clients organize and develop their customer service side of the business and worked as an Operations Manager and Customer Service Manager with their businesses. As a Virtual Assistant, I managed my clients Daily, Monthly and Annual Tasks and projects. I help them manage their Calendar and make sure everything is handled on time and without delays. I assisted them in looking and hiring new members of company. I have excellent research skills and can work with minimal supervision. I managed some parts of their finances by making sure all bills or payments that needed to be processed are handled on time. I will Work hard and will do everything that is needed to complete the task assigned to me with the highest degree of professionalism. Have excellent understanding with: Microsoft Word Microsoft Excel Microsoft Outlook Google Documents Facebook CRM Tools Snapengage (Customer Chat)