JKL Outsourcing provide ULTIMATE Flexibility and sensitivity to client’s needs and campaign like switching from voice to non voice process, non voice process to voice, or a combination of both. WE accommodate updates and changes in the standard operating procedures of a clients’ campaign with a fast relay from client to account manager – account manager to agents as needs arise all done in real time approach. Our Team is dedicated to agent’s performance monitoring, evaluation and reporting. Our Quality Assurance Specialists provide continuous monitoring for the campaign’s duration. New campaigns receive special attention during the mission-critical ramp-up stage wherein campaign objectives, client expectations and client’s background are discussed in detail with the agents for proper and accurate representation.