Able to understand computer hardware and other systems function Excellent customer service skills. Strong experience of XP / Vista / Window 7 and MS office 2003,2007,2010 support Familiar with multiple models of desktops and laptops Able to use remote control software application such as VNC, SYMNTEC PCAnywhere having experience with trouble shooting network printers Excellent communication and writing skills Able to install equipment, wiring Machines and software programs. Able to work independently and under pressure also. Responsible for other duties as assigned