As a veteran member and forum moderator of PlayerUp.com platform that deals with a lot transactions everyday. Members especially the new ones will have questions or concerns with how their site and service works. Fraudulent people are all around the internet especially with this type of business so immediate support for questions or concerns is very important to prevent this kind of things from happening. As a forum moderator, i would make sure to give as much assistance that i could give to help you with your questions/concerns and help you understand what it is you are having trouble with.