I love customer service and love to help customers with their issues and resolve them on priority basis. I have been working with Concentrix daksh for 2.5 years as a senior chat customer support executive in Amazon.co.uk chat support and currently handling of a team of 20 employees as a interim team leader. I am taking escalation chats , maintain team's customer feedback data, providing feedback to agents for their work improvement and launch meetings with team members on daily basis for better understanding and customer support. I have also done B1 level in Spanish language from institute School Of Spanish and love to talk Spanish language with native people. I would love to work from home .