Your very own all in one Virtual Assistant that delivers positive outcome 100% of the time and that delivers repeated success in structuring high-performing call center management and staff, streamlining processes, and implementing supporting technology to reduce expenditures, boost productivity, and increase profits. Leverages extensive financial acumen to analyze, forecast and manage budgets, identify key performance indicators, and drive strategies to improve performance and maximize profits. Delivering more than 12 years of measurable accomplishments contributing to profitable call centers with well-trained and motivated support teams, driven to ensure customer satisfaction and loyalty through first-class call service and delivery and over 2 years working at home simultaneously. I have worked as a freelancer in the past, for Odesk and Elance back then (UpWork now) and has relevant experience working in a Virtual Office. My work experience below is only both highlighting my work experience in an office set up and home-based set up.