I am a second year college student attending Xavier University of Louisiana, majoring in Psychology. I graduated high school 3rd in a class of 87. I graduated with a 4.02 GPA and English Honors. I also participated in IT/Professional Skills training and an internship with Rush University Medical Center, contracted to work through Genesys Works Chicago. I worked at the medical center's Information Services helpline, taking calls from patients as well as the staff. It was necessary to enter each customer's data manually. This data consisted of the customer's information, technical issue, steps of troubleshooting completed and the solution.