I have a B.A in English and French, Over 4 years of experience in customer service assisting US, Canadian, and French customers. I was trained at a large Call Center in El Salvador and served as Customer service and sales agent for 1 year for a Shared Campaigns(Sales and Customer service for up to 10 clients with different products) then I was promoted to Team Lead and served for 3 years as Shared Campaigns Coach and Team Leader. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers and provide a world class customer experience.