Moved patients through appointment as scheduled Conduct a monthly quality assurance call to all patients to ensure the quality standards are met. Work with clinical team in reporting any hospitalization/ falls or any other issues that require nursing level care . Work with authorization team to obtain any hold or discharge authorization. Assist in retention efforts by ensuring patient satisfaction on any grievances in which the patient is threatening to leave the agency . Perform other duties as assigned Ensured accurate data entry into healthcare verification applications . Running Medicaid to assure still active , call MTLC’s see why patient may no longer have coverage and assist so patients HHA Services do don’t get interrupted. Send out eligibility report middle of month and ending