Innovative service design and channel solutions help you to digitize the front office for improved management of customer interactions, resulting in reduced cost-to-serve, increased customer intimacy, as well as customer loyalty. Front end services provide a framework and solutions to address the challenges we face in the world of changing consumer behavior. I know how to add value to your business from vision to execution principal in the following areas: - Enterprise mobility - Multi channel services design (user-eccentricity at heart) (web, contact center, branch desktops) - Digital self-services - Unified desktop - Customer interaction management