Working in a fast paced customer orientated environment in Local Government. Responsible for the delivery of the HR service to the team members and customers. Working with Microsoft Word Excel local systems and/or access in order to input and manipulate data ad presentation of data. Maintain an electronic filing system, draft letters and take notes at meetings. Typing reports, letters. Dealing effectively with customers face to face and on the telephone and Attending meetings Problem solving and reaching resolution. Responding to customer calls regarding discrepancies on accounts. Account security checks on accounts, identifying cases of fraud and progression. Releasing accounts or blocking them, to ensure data protection & security is maintained. Dealing with sensitive, irate, or abusive callers - responding to, or resolving queries or complaints Data inputting, typing and researching and retrieving sensitive data. Outbound calling to existing clients , Electrical cover service and Foam insulation Offering exclusive offers and Promotions to clients High level of customer service and following various communications scripts while speaking to the caller Identifying customer needs, answering any questions and providing solutions to any issues Up-selling products and services when possible Building a suitable customer relation Having a vast amount of knowledge about each product. Typing applications.