My name is Kamar and I have over 10 years experience in customer service both on-site and over phone.
Good support doesn't just help retain customers,
it creates a fanbase of loyal promoters
I will maintain a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing your products inside and out so that I can answer questions.
I am proficient in
1. Inbound Customer service (Live chat, Email, and Phone Support)
2. Data entry (Efficient with MS Excel, Google Docs and a wide range of CRM systems)
3. Sales (Live chat, Email, and Phone Support - mostly upselling)
4. Technical Support (Live chat, Email, and Phone Support)
5. Outbound Customer Service (Phone.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional.