With over 19 years experience, ranging from end-user support, Windows administration (NT through 2012 R2), LAN/WAN/WLAN Administration, Point-of-Sale support, and MS SQL/TSQL data analysis for Business Intelligence reporting on retail data, I have the skills and ability to assist with almost any of your support needs. My goal is to help an organization determine areas of improvement, augment current provedures and policies, and help in any way possible to provide end-users the tools they need to be effective and efficient.