With approximately 10 years in the BPO industry with four years in the top management. Assisting in the management of 10 accounts with different line of business. Corresponding with clients on a daily basis making sure Operation Standards are upheld and targets are met. Managed a total of 500 fte's. Worked as a consultant for business process improvement; Accounting/Payroll and BPO industry. "A good culture will positively impact all aspect of the business." Expert in: Project Management, Operations Management, Executive Assistant, Business Process Improvement, ISO compliance, staffing, utilization/occupancy, customer satisfaction, soft skills, performance management, data analysis, root cause analysis, rewards and recognition, financial/costing, people management, payroll issue resolution, continuous development/training, AHT management and client correspondence.