I am an experienced Quality Analyst based in the Philippines with a solid track record of work in Health & Life insurance field. I have helped in migrating additional business to our company and gained vast experience on handling various life and health insurances. I specialize in call listening, transcription and in-depth analysis. Furthermore, I started as a freelancer in 2015 where I did General VA and Data Research & Analysis work such as create Excel dashboards, charts, lead generation for a new website, audio & video transcription, managed a client's website for the Customer Service department and a whole lot more.