Here's what I can offer:
- Take Inbound and make Outbound Calls.
- Data Scraping
- List Building
- Cold Calling
- Scheduling Appointments
- Travel Management
- Providing Customer Service
- Organizational Skills
• Answer and direct phone calls; organize correspondence and answer emails
• Perform lead generation, appointment setting, and email management for client’s day-to-day activities
• Prepare and organize databases and reports
• Manage social media accounts and replies
• Handle confidential employer and client information
• Schedule meetings and arrange clients' calendars; schedule meeting spaces and conference rooms
• Create purchase orders and track and manage payments
• Present excellent customer-service skills to customers and clients
• Manage filing systems, update records and organize documentation
• Research materials and sources for presentations
• Other various admin tasks / VA tasks
Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.
- Admin Task (Zoho & Podio CRM)
The tools that I am proficient in are (AirCall, Voyager, Avaya, Call Rail, Ring Central, Trello, JustCall, Mojo, Zoiper, and ViCi Dial)