Are you looking to improve your AI chatbot's deflection rate, enhance customer experience, and leverage the power of Generative AI for strategic growth? I specialize in AI-driven customer experience (CX) optimization, generative AI consulting, and enterprise-grade AI solutions that drive efficiency, automation, and user engagement.
📌 My Expertise Includes:🔹 AI Chat Optimization & Conversational AI Strategy
- Successfully improved AI chatbot deflection rates by 6% over six months, increasing efficiency and reducing agent workload.
- Led the 100% implementation of Decagon deflection for US operations.
- Monitor AI-driven customer interactions, identify real-time trends, and proactively optimize chatbot responses.
🔹 Feature Enhancements & AI Tool Optimization
- Collaborate with Engineering, CX Strategy, and AI teams to implement new features and troubleshoot AI issues in platforms like Decagon, Podium, and other AI-powered CX solutions.
- Optimize AI-powered Agent Assist, Playbooks, Vision Language Models (VLMs), and Knowledge Bases (KBs) to improve customer engagement and operational efficiency.
🔹 Data-Driven AI Insights & Reporting
- Conduct daily and weekly reporting using Decagon’s insight feature and Sigma Computing’s analytics dashboard, providing actionable insights to leadership teams.
- Identify key AI performance trends, measure improvements, and recommend data-backed AI enhancements.
🔹 Generative AI & Prompt Engineering Expertise
- I specialize in LLMs, Multimodal AI, Vision-Language Models (VLMs), Retrieval-Augmented Generation (RAG), and AI for CX.
- Expert in Generative AI prompt engineering, refining AI chatbot responses to deliver accurate, context-aware, and human-like interactions.
- Customizing Google Gemini Gems & OpenAI GPTs to enhance chatbot intelligence and response accuracy.
🔹 Strategic Consulting & AI-Driven Digital Transformation
- Provide consulting services to businesses, startups, MSMEs, and enterprise clients, guiding them on AI-driven digital transformation strategies.
- Help organizations design, build, and implement AI solutions that align with evolving customer needs.
🔹 Training & AI Education
- Conduct training sessions on Generative AI, LLMs, Prompt Engineering, AI Ethics, and AI-driven CX optimization for businesses, educators, and professionals.
- Develop AI learning programs to equip teams with practical AI skills and real-world applications.
🔹 AI-Powered SaaS & AIaaS Solutions
- Leverage leading Generative AI tools like Google AI Studio, ChatGPT, Google Gemini, NotebookLM, Microsoft Copilot, Perplexity AI, Claude 3, Huggingface, and more.
- Expertise in AI-powered content generation (text, image, video, audio), automation, and workflow optimization using platforms like DALL·E, Imagen 3, Leonardo.ai, Canva Magic Studio, and AI video generation tools (RunwayML, Invideo AI, etc.).