1) Implementation/configuration/integration/troubleshooting of the following solution(s)/applications based on Genesys products: - Telephony: SIPServer, SIPServer Proxy, TServer, URS, ORS - EServices: Email, Chat, Co-Browse, Callback, IXNServer - Genesys Interaction Recording: Crypto Server, Muxer Server, Processor Script, GWS (Genesys Web Services), Speechminer - Real-Time monitoring: StatServer, CCPulse, Pulse, Pulse Collector - Management Framework: Configuration Server, Message Server, SCI, SCS, DBServer, CME, GA, GAX 2) Analysis and definition of professional requirements against contact center solutions/applications based on Genesys products, listed above 3) Basic Implementation (configuration) and integration with Cisco Unified CM (CUCM) 12.5 4) Basic Genesys routing developing/implementation