I am a computer Engineer with 3 years of experience in IVR applications development over Genesys Voice Platform. These years of experience include: 1) The development and support of automated self-service IVR applications through all stages of the SDLC. 2) Administration of IVR system and its Linux servers on Genesys Voice Platform. 3) Developing large-scale IVR applications from scratch at telecom operators 4) Playing main role in new GVP system (Genesys IVR) installation and setup. 5) Telecom Campaigns design design and implementation using IVR. 6) Using up-to-date voice technologies like Text To Speech and Voice Recognition