I have worked in various Industry Verticals with 18+ Years of Professional experience in which 9+ Years expr in IT & Client Servicing, Operations Management, Process Management, Schedule Management, Team Management in the IT Industry Etc. Presently Working as Infrastructure Systems Analyst L3 (Global Group IT Infrastructure) with a UK Based MNCs Mumbai, India Branch. Currently working in and mentoring a team of L1 Engineers in India and L2 in UK.
Implementing New Technologies and Projects related to IT and as per Client requirements ,Client Servicing and implementing the projects through ITIL and other methodologies and handling International Vendor Management Worldwide and Asia Pacific .Also part of the Management Team taking decisions for new technology implementations and handling External Client Relations for worldwide offices, I also handle Security Incidents, Threat Responses, Cyber Security Investigation issues ,Compliances ,System Administrations, Network Monitoring using PRTG Server, SharePoint with MS SharePoint 2010 issues within the company IT and if reported by third party clients across the globe by co-coordinating with various teams.