· Development and implementation of a comprehensive, web-based `information hub' providing easy access to policy and procedural documentation, as well as linked logs, checklists, job aids, related `urls' and web-based applications for California's largest financial institution. The 'portable web site' was crucial to opening new operational sites in the Midwest. · Completed scope of work in the production of user documentation and development of training material for new point of sale (POS) operating system implemented by 400+ health club sites nationally. · Coordinated team effort in integrating unit, integration, and user acceptance testing, document formatting and production for on-line help for global membership (GMS) operating system affecting all corporate and field employee users of corporate enterprise assets. · Created IT Security Policy mandating standards and guidelines for protecting the integrity, availability, and confidentiality of corporate information systems and comput