Solved productivity and quality issues by investigating and isolating root causes, developed and wrote procedures to rectify and provided training to teach changed methods. Wrote books, articles, policies and procedures, manuals and white papers to clarify, simplify and better reach intended audience. Edited books, articles, policies and procedures, manuals and white papers to improve writing while keeping author's 'voice' intact. Experienced at improving communications, both verbal and print, to improve productivity, improve teamwork and improve personal and business performance. My strength and your benefit is my ability to communicate in writing...and graphically if that helps...your message. If you want to persuade, inform, entertain, motivate or impress your intended audience, I create the words, flow and total communications package that does just that. A real strength is clear, concise writing...A real benefit to all in a world with too much noise, information and other