● Working with data and qualitative insight, through collaboration with frontline staff,
managers and the public, to design solutions and strategic propositions
● Understanding and articulating clearly how services need to change from a user centred,
system, and business perspective
● Mapping the service experiences of users and defining how organisations need to
change what and how they deliver so it’s more effective
● Working closely with user researchers to define and communicate people’s needs
● Identifying how organisations can reduce cost of delivery and improve outcomes throug
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