Attitude: Having a good attitude and being kind to customers is essential for providing excellent customer service. Being positive during the interview process and engaging with each person from the organization that you interact with may help demonstrate your good attitude.

Efficiency: Working efficiently to provide a prompt resolution may help create a positive experience for customers. During your interview, look for opportunities to discuss your productivity at work and the effects of your habits.

Problem-solving: Determining appropriate solutions for complex problems is one of the most integral aspects of customer service. Sharing examples of problems you've previously solved and your method for creating and deciding on a resolution may help represent your problem-solving skills.

Product awareness: Understanding your employer's products and services is crucial to be able to answer customers' questions about them. Researching the organization prior to your interview may provide you with a foundational knowledge of its products and services to incorporate into your answers.