Every project we do is custom. Guiding you through the process is a dedicated team (not just one person) that ensures someone is always available to answer questions and assist with your needs. To bring your product to life, we use a time-tested four phase process. PHASE I: Preliminary Design and Specification Definition of Normal Operation: What does the product do and how do you operate it? Interface Definition: How does it work? How is it packaged? How does it interface with the outside world? (e.g. sensors, remote computers, controlled devices, etc.) Constraints: How does the system detect errors? What does it do when they occur? What timing considerations must be met? What other special conditions must be satisfied? Field Service Features: Virtually all control products provide verification that individual inputs, outputs, and critical components are functioning correctly. This is done through a combination of special operating mode, remote communication, and diagnostic /calibration procedures. Newer systems generally provide for field updating of the controlling firmware.