-experience managing multiple in house Customer Experience agents -have overseen 6+ remote agents from third party call centers -resolve daily escalated customer issues requiring a manager’s attention -work cross functionally across all departments to resolve a multitude of company issues -create new and more effective work flows to improve on the customer experience -pull data to pin point customer experience trends and monitor call & email volume -continuously monitor our website for broken product pages, incorrect copy or inventory issues -Oversee all orders coming through our Shopify platform to ensure proper fulfillment