• Greet and welcome all visitors in a friendly and courteous manner
• Provide excellent customer service and maintain a professional appearance at all times
• Manage the reception desk, including answering and directing incoming calls, responding to inquiries, taking messages, and providing general information
• Manage and respond to all incoming emails and inquiries
• Handling appointments for clients via phone and in person
• Processing payments using cash, credit cards, Knet, Hesabe Online and entering the data in Microsoft Excel
• Ensuring that all clients are signed in in the system
• Maintain the tidiness and cleanliness of the reception area
• Assist staff and visitors with any inquiries or special requests
• Provide administrative and clerical support as needed
• Tracking expenses using Expensify and an Excel spreadsheet
• Organizing schedules of trainers and staff
• Managing paper works such as replenishment and cash advances
• Supervising all staff
• Responding to client complaints
• Ordering monthly stock
• Promoting offers on social media and in person