Service is fundamental to my professional ethos, backed by robust skills honed in the healthcare and hospitality sectors. As a seasoned Patient Services Manager, I excel in digital transformation, optimizing patient care through streamlined processes, enhanced communication channels (SAP, Google, Facebook), and rigorous adherence to healthcare regulations. In hospitality, my tenure as Hotel Duty Manager underscored my proficiency in guest service excellence. Leveraging digital tools, I enhanced check-in/out procedures, guest communication, and issue resolution, elevating customer satisfaction and operational efficiency.

Key skills:

Digital Transformation: Expertise in implementing digital solutions to enhance service delivery and operational efficiency.Customer Service Excellence:

 Proven track record in delivering exceptional service experiences that exceed expectations.Leadership and Team Development: Skilled in leading teams, fostering a culture of service excellence, and driving results through collaboration and empowerment.Problem-solving: Strong ability to identify challenges, develop innovative solutions, and ensure seamless service delivery. I am eager to bring these skills to your team, contributing to your organization’s success by delivering superior service and fostering lasting customer relationships.