Healthcare Virtual Assistant

Scheduling:

• Manage healthcare provider calendars, schedule appointments, and coordinate rescheduling as needed.
• Send reminders to patients about upcoming appointments and ensure schedules are optimized for efficiency.

Patient Communication:

• Handle phone calls, emails, and online inquiries from patients professionally and empathetically.
• Provide information to patients regarding services, procedures, and general inquiries, ensuring clarity and accuracy.

Medical Documentation:

• Maintain and update electronic health records (EHR) with patient demographics, medical history, and treatment plans.
• Ensure all documentation complies with HIPAA regulations and organizational standards for confidentiality and accuracy.

Billing and Coding:

• Assist in medical billing tasks, including preparing invoices, processing payments, and verifying insurance information.
• Ensure accurate coding of procedures and diagnoses to facilitate proper billing and reimbursement.

Administrative Support:

• Perform data entry, filing, and organization of documents to support smooth office operations.
• Prepare and distribute reports, correspondence, and other administrative tasks as assigned by healthcare providers.

Telemedicine Support:

• Coordinate virtual visits by scheduling appointments, sending necessary documentation to patients, and troubleshooting technical issues.
• Facilitate communication between patients and healthcare providers during Telehealth consultations.