An experienced IT professional with 4 years of professional experience in IT and Customer support. Create and manage user accounts and permissions following established processes and procedures. Assist in the delivery of services concerning the configuration of computer systems, printers and networks Maximize system capabilities by studying technical applications and making recommendations. Provide hardware support for desktops, laptops, mobile devices, scanners and printers. Install and configure thick client applications on a wide range of configurable devices. Implement technical support for over forty (40) field staff walking them through software support processes via phone. Collaborate in developing user documented and installation procedures. Conduct technical troubleshooting of hardware and software issues for twelve (12) workstations at the office