Highly self-motivated and results-driven professional analyst with more than 10 years providing high-performance and high quality customer services philosophy, business, operations, and systems analyses in the government and financial service businesses. Guide technologically challenged customers through multiple steps to diagnose any computer- related issues. Understand complex manuals and terminology and communicate customers using basic terminology. Perform on- site diagnostics; install new software and repair computer hardware. Determine and order the correct pieces of hardware or software to meet a clients needs. Detail-oriented, analytical and methodical with critical thinking to resolve complex work issues even under stressful conditions. Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments. Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision. Strong collaborative people engagement, and provide metrics and feedback to management on aging cases and other reporting. Interpersonal communication skills and relationships with client customer/user confidence while forging teamwork with colleagues across diverse ethnicities.