IT Helpdesk, Tech Support, Customer Service, IT Help Desk: ?? Troubleshooting system related problems (Windows and MAC) with Remote assistance. ?? Software Installations ?? Install and troubleshoot a wide range of applications used by the client (like Adobe, Microsoft, Cisco, etc.). ?? Printers and Network related Troubleshooting. ?? ISMS Policy Roll-outs ?? Security Software Installations and validations. ?? Internal Applications Support ?? Support for Applications built by the client and 3rd party. ?? Access Request Management System ?? Account Management System - Individual AD Account and Credentials for all Employees (Permanent/Contract/Temp). ?? Ticketing System - We use wide range of ticketing tools depending upon the type of request and the department.