Over 5 years experience in Helpdesk/IT Support via phone, chat, ticket, and email. My responsibility includes but not limited to the following; - Receive requests, issues and inquiries and determine their severity level. - Resolve and provide the best possible solutions for computer software and hardware issues, email, websites, logins and other technical issues to minimize business downtime. - Coordinate or work with other IT teams to discus and deliver great IT service in the business.