Over 5 years experience in Helpdesk/IT Support via phone, chat, ticket, and email.
My responsibility includes but not limited to the following;
- Receive requests, issues and inquiries and determine their severity level.
- Resolve and provide the best possible solutions for computer software and hardware issues, email, websites, logins and other technical issues to minimize business downtime.
- Coordinate or work with other IT teams to discus and deliver great IT service in the business.