• Systems: Windows OSX, Windows Server Unix, Linux (RHEL) and Lotus notes. • Microsoft: Word, Excel, Outlook, Power point, Share point and Visio. • Networking: T1, DSL, Cable, MPLS, EFM, NAS and firewall. • Extensive knowledge on virus, spyware, malware removal and forensics. • Web: Word Press, OptimizePress, Amazon Cloud, Digital Ocean and Cpanel. • Database: SQL, MySQL, Oracle and Access. • Virtualization: VMware workstation, VSphere ESX/ESXi, Oracle Virtual Box and Hyper-V. • LMS: Moodle, Oracle UPK and Author-It. • PM Methodology: Agile, Scrum and Kanban. • QA Experience: .Net applications manual testing and SaaS manual/ Selenium IDE automated testing. • Helpdesk Platform: Zendesk, Zoho, Freshdesk and Remedy.