Hi , I am Nathaniel Lindo , I'm a friendly and a conversational technical chat support/helpdesk. We are the frontline of support.We provide strong Customer Support and specialize in customer service ,responding to customers queries. I have a good understanding of SaaS development practices .I have a strong English Communication Skills , adapt to the ITIL Best Practices ,tech savy and most importantly perform Incident ,Change Problem and Request Management .I have also experience in handling multiple chat and remote session .I provide fast resolution and build a good customer relationship. I have also knowledge on Computers ,printers Networking , Security, AWS , Workspace , Cloud ,O365 , Remote Access Tools , Active Directory , Google Drive. I provide troubleshooting and root cause analysis to the issue .I also have experience in using Ticketing System Zendesk ,Service Now ,BMC Remedy and meet SLA. Experience on IaaS & PaaS Platforms – AWS. Lastly ,I'm trainable and a fast learner .I have experience supporting various website and provide them with necessary information as well as provide basic troubleshooting. I can assure you that hiring me is one if your best decision in upwork. Hoping for a positive response from you.