Well-organized, personable, and highly creative, self-motivated, and results-driven professional, offering solid educational background, cross-functional skills, and progressive years of experience in customer service, organizational management, and staff supervision and training to accommodate needs of the business. Proven ability to thoroughly analyze an organization’s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, as well as improving customer service, customer loyalty, and company profitability. Skilled in providing valuable solutions to problems in a creative and analytical approach. Highly proficient in Microsoft Word, Outlook, and Excel.